Terms & Privacy

Purchase Agreement – Terms & Conditions

Congratulations! We are happy you’ve chosen Lily Loves Bridal to be a part of your wedding. To allow us to progress with ordering your chosen gown & accessories we require you to agree to the terms and conditions laid out below.

Payments: An initial payment of a minimum of 50% is required on order, please note this is not a deposit and once your order has been placed with the designer is non-refundable. On being notified that your order is complete and ready to ship we will contact you to take the balance via bank transfer, once this has been received your order will be shipped from the supplier to Lily Loves Bridal and should be received by us within two to three working days. 

Refunds: I understand that there are no refunds, exchanges or cancellations once I choose the style and place my initial payment for this order. I understand that in most cases, but not all, changes to my order can only be made in the first 24hrs and that this is dependent on the manufacturer and their policies. ALL SALES ARE FINAL.

Ship dates: Ship dates from manufacturers are approximate. Delivery on most wedding gowns takes between 6-9 months. I’m aware that until my gown is ordered Lily Loves Bridal can only estimate its ship date from the manufacturer. The approximate arrival date is the date Lily Loves Bridal expects my gown to be at the store ready for me to pick up. This date is based upon the stores knowledge of the designer, time in transit from the designer and assuming the manufacturer ins not running early or late. Lily Loves Bridal is in frequent contact with their designers. I understand I’m welcome to call the store for an update on my order at any time.

Non-delivery: Lily Loves Bridal is not liable for any delay or non-delivery of any item resulting from conditions beyond their control. I understand that only when Lily Loves Bridal feels that a manufacturer’s delay is going to result in non-delivery they will, with my input, secure an alternative garment or offer a full refund of any monies paid.

Size: I understand that the choice on what size to order is mine. My measurements were taken by a bridal professional and I agree with how they were taken. I understand that my measurements are being taken so that they can be compared to the designer’s size chart. Lily Loves Bridal have reviewed the appropriate size chart for the gown I’m ordering and have used that chart to choose my size. I authorise Lily Loves Bridal to order my gown in the size noted overleaf. I understand that unless I’ve paid for custom body measurements that my gown will not be custom made to my measurements. But to the suppliers size chart. Lily Loves Bridal is not responsible for gains and losses in weight resulting in additional alterations.

Alterations: I am aware that alterations are not included in the price of the gown I’m ordering. I understand that alterations are necessary on most gowns even those that have been ordered custom length and/or custom body measurements. I am also aware that Lily Loves Bridal does not perform alterations but can provide a list of preferred seamstresses.

Dye lots (Colour): I’m aware that dye lots can vary and cannot be guaranteed by Lily Loves Bridal. I understand that although dye lot variations can happen they are very rare.

Pick up: I agree to come in and inspect my gown within 7 days of being notified of its arrival to Lily Loves Bridal. Lily Loves Bridal cannot be liable for manufactures errors on gowns not inspected within 10 days. When I pick up my gown it will be in the condition in which we received it from the designer and covered in a suitable wedding gown garment bag. I understand that it’s my responsibility to pick up all merchandise ordered for myself and wedding party. All gowns and merchandise must be paid for before alterations or prior to leaving the store. No further checks will be accepted at the time of pick up.

I verify that I have read the above purchase agreement and policy information and fully understand it. I understand that by paying the initial payment (as explained above) that this is my acceptance of these terms. I understand that if I have questions or concerns about my order it is my responsibility to address them before agreeing to this contract.